The ‘Abo-Online’ subscription service enables your customers to order and process subscriptions around the clock. All customer and product data is synchronized in real time with your sales backend system, so subscription requests or changes will take immediate effect. Your customers can even directly print out preliminary subscription cards or have their new or changed subscription issued as a mobile ticket on their smartphone.
This makes the entire subscription process extremely convenient and flexible for your customers. Your benefits: Launch an attractive and modern offer that provides your customers with top service while at the same time reducing the workload of your service center and backoffice staff. As an added advantage, you gain subscription data that is always up to date.
Abo-Online delivers all the features your customers need to manage the subscription on their own. This includes function such as changing the product or payer, extending subscriptions, reporting loss, depositing legal representatives, cancelling subscriptions, revoking cancellations, and much more. Moreover, your customers can delete their customer account at any time if they no longer wish to use Abo-Online.
„Integrating Abo-Online with our ‘My BSAG’ application allowed us to improve our customer service. Our customers can purchase and manage yearly passes online, such as changing their address or selecting a new fare zone.“
Katrin Weingarten, Center Manager Marketing and Sales, Bremer Straßenbahn AG
The Abo-Online module for major customers allows large and corporate customers to independently create, edit and manage subscription contracts for their employees. This delivers flexibility and convenience when managing general agreement quotas and employee contracts for your major customers. You furthermore benefit from streamlined processes and reduced expenses.
Abo-Online for Service Centers provides your service staff with a tool for entering and processing customer data and subscriptions quickly and easily. Subscription requests or changes take immediate effect. You can also immediately print welcome letters, change confirmations etc. or send these via e-mail. You can also directly issue preliminary subscription cards, rewrite e-tickets or issue customer subscriptions as mobile tickets on customers’ smartphones.