The Abo-Online Self-Service Terminal revolutionizes customer service, empowering your customers to autonomously carry out all standard services relating to their own subscription in your service center in addition to using your staffed counters. Context-sensitive menus make operation easy, fast and reliable. Thanks to seamless integration with your sales backend system, all entries become effective immediately.
This means that your customers can easily request subscriptions or make changes to existing ones and even print out a preliminary subscription card or have it issued as a mobile ticket on their mobile phone. You benefit from reduced queues, satisfied customers, and service staff who can dedicate their time to handling complex requests.
The ‘Abo-Online’ subscription service enables your customers to order and process subscriptions around the clock. All customer and product data is synchronized in real time with your backend sales system. This means that subscription applications and changes take effect immediately. Moreover, preliminary cards can be printed out as hardcopy tickets or issued as mobile tickets on the smartphone.
Abo-Online for Service Centers provides your service staff with a tool for entering and processing customer data and subscriptions quickly and easily. Subscription requests or changes take immediate effect. You can also immediately print welcome letters, change confirmations etc. or send these via e-mail. You can also directly issue preliminary subscription cards, rewrite e-tickets or issue customer subscriptions as mobile tickets on customers’ smartphones.