The Abo-Online Self-Service Terminal revolutionizes customer service, empowering your customers to autonomously carry out all standard services relating to their own subscription in your service center in addition to using your staffed counters. Context-sensitive menus make operation easy, fast and reliable. Thanks to seamless integration with your sales backend system, all entries become effective immediately.
This means that your customers can easily request subscriptions or make changes to existing ones and even print out a preliminary subscription card or have it issued as a mobile ticket on their mobile phone. You benefit from reduced queues, satisfied customers, and service staff who can dedicate their time to handling complex requests.
The supplied tablet has a touch display, is extremely durable, has a display that is highly readable even on bright days, is dustproof and waterproof, and offers users maximum ease of use thanks to its swivel-mounted design. It is available as an 8‘‘ or 10‘‘ screen in the colors shiny white, black-gray or grand piano black. The unit can be mounted either in portrait or landscape format. The tablet has a built-in camera and comes with four USB ports as well as a network and power connection.
NFC reader, PIN pad and EC/credit card reader and ticket printer – the Abo-Online Self-Service Terminal can be expanded to include a wide range of hardware components. This makes it a highly versatile all-rounder for your service center, tailored to your requirements. All cables and connections are hidden in the mounting bracket.
To match the design of your service center, the Abo-Online Self-Service Terminal can be manufactured individually according to your needs. It can be installed as a floor-mounted stand, a wall-mounted arm, as a multi terminal or suspended from the ceiling, thus offering top flexibility for installation in your service center. Have it painted in the RAL color of your choice in glossy or matte to make it blend in with your corporate design.
The ‘Abo-Online’ subscription service enables your customers to order and process subscriptions around the clock. All customer and product data is synchronized in real time with your backend sales system. This means that subscription applications and changes take effect immediately. Moreover, preliminary cards can be printed out as hardcopy tickets or issued as mobile tickets on the smartphone.
Abo-Online for Service Centers provides your service staff with a tool for entering and processing customer data and subscriptions quickly and easily. Subscription requests or changes take immediate effect. You can also immediately print welcome letters, change confirmations etc. or send these via e-mail. You can also directly issue preliminary subscription cards, rewrite e-tickets or issue customer subscriptions as mobile tickets on customers’ smartphones.