‘Abo auf dem Handy’ Subscription on the Mobile Phone
Mobile ticketing and 24/7 subscription self-service for your subscribers
- Better customer service thanks to subscription self-service
- Customers always have their subscription with them on their mobile phone
- Manage subscriptions via app or online
- One user account connects to all channels
- Central and secure storage of customer and subscription data
- Reduced service center overheads and lower sales costs
- Ticket is generated monthly as a barcode on the mobile phone
Better Service and Improved Convenience for Your Subscribers
Subscribers are the most valuable customers of transport companies. They must therefore be treated with special care. One way to deliver excellent customer service is to provide them with easy, comfortable and secure access to public transport as well as convenient subscription management options. However, few transport companies actually offer this level of service. In fact, most treat their subscribers like ‘uninvited guests’. For example, when customers wish to manage their subscription – and be it just a simple change of address – they are required to go to a service center in person. Daily, weekly and monthly tickets are offered as mobile phone tickets in many regions, while subscription tickets are only issued as paper tickets or chip cards.
The ‘Abo auf dem Handy’ mobile phone subscription service from HanseCom is an open and modular solution that makes it easy to digitize subscriptions in your region in a secure manner. It does not matter whether you wish to offer this service on your own app or a standard system and whether the solution is installed on a new system or implemented in your existing IT infrastructure. In collaboration with you, HanseCom will develop a custom solution for digitizing your subscriptions that fully meets your needs and those of your customers. This empowers you to offer your subscribers the convenience, service and flexibility they deserve.
Easy and fast anytime digitizing of subscriptions
Purchasing and Digitizing Subscriptions
No matter whether your subscribers want to acquire a new subscription or digitize an existing one, they can do both. They are guided through the process by a simple, intuitive and context-based wizard. In addition, all essential functions for digitally managing subscriptions are available as self-management tools. This includes changing the product, reporting loss, changing payment data, etc.
Flexible Subscription Management both Online and via App
Subscription management either on the PC, tablet or smartphone? Stand out and offer all these options! Using single sign-on, your subscribers can edit their subscriptions with a single login on the platform of their choice. Subscription self-service has never been more convenient!
Secure and Central Data Management
You can operate the ‘Abo auf dem Handy’ mobile phone subscription service either as a stand-alone solution or integrate it into your sales background system. Whichever option you choose, personal data is stored directly in the associated backend. There it is kept safe from misuse and is furthermore available to generate statistics and reports.
12 Tickets = 1 Yearly Subscription
Subscription tickets are valuable items. This means that they must be designed with security in mind. For this reason, the digital subscription tickets offer a whole range of built-in security features that facilitate quick visual inspection or ticket checking using a checking tool or app. To provide even more protection, the digital subscription ticket expires after each month and is automatically generated again for the following month according to the valid subscription term.
Configurable According to Your Requirements
The ‘Abo auf dem Handy’ mobile phone subscription is available as a preconfigured solution for immediate use. Alternatively, the individual modules can be adapted to your needs and integrated into complex system landscapes that comprise local apps or existing background systems.
Reference
“Rheinbahn is pushing ahead their digitization plans with the ‘Abo auf dem Handy’ mobile phone subscription service. It is our aim to present ourselves as a modern, future- and customer-oriented transport company that enables its customers to purchase, use and manage their tickets based on the latest technical standards, and that means digitally.”
Andrea Wirth, Head of Marketing, Sales & Product Development, Rheinbahn AG
Other solutions that might interest you:
The supra-regional ticketing app for public transportation & more
Register once and buy tickets for all participating transport regions. This is the idea behind HandyTicket Deutschland. To this end, HandyTicket Deutschland combines the timetables and fares of the various transport regions in Germany in a single app. Today, more than 1 million users purchase their daily public transport tickets for buses and trains from over 50 partners in more than 20 transport regions.
Abo-Online for Private Customers
The ‘Abo-Online’ subscription service enables your customers to order and process subscriptions around the clock. All customer and product data is synchronized in real time with your backend sales system. This means that subscription applications and changes take effect immediately. Moreover, preliminary cards can be printed out as hardcopy tickets or issued as mobile tickets on the smartphone.
