HanseCom Mobility Platform
Combining and orchestrating mobility offers in a customer-oriented way
- Search, book and pay for mobility offers from a single source
- Intelligently combine and orchestrate own and third-party offers
- Supplement the travel chain with additional customer-oriented services
- Connect any customer frontends and touchpoints
- Manage fares centrally
- Customer data belongs to the transport company
- Can be seamlessly integrated into existing system landscape
- Modular design: use only as many functions as currently needed
- Open and expandable for new services and requirements
Intelligently controlling mobility
Your customers want to have flexible control over their own mobility: today their own car, tomorrow public transport and cab, the day after tomorrow ride-hailing, rental bike or e-scooter. Depending on the place, time and situation, the weather or your own mood, different mobility offers are linked to form multi- or intermodal travel chains and adapted to suit your needs.
An open and modular mobility platform provides you with the technological basis for this. This enables you to meet customer requirements and sustainably manage and expand mobility in your region.
You can provide your customers with central access to all offers via different customer access points and touchpoints: e.g. via app, smartwatch and online portal - or via the navigation system in the customer's own car.
In this way, you can reach different target groups via the channels they prefer.
In addition to the classic and new mobility offers, you can just as easily integrate complementary services such as parking and electricity tickets or additional offers such as leisure and event tickets. The mobility platform controls all the processes and systems involved in the background.
Elements of a future-proof mobility platform
Modern transportation companies enable their customers to freely choose from a wide variety of mobility services with booking, ticketing, and billing in one system - a mobility platform makes it possible. The following six modules are of central importance here.
Fares: from public transport to car sharing
In order to make different mobility offers usable, the mobility platform can map different rates and rate models - also from third-party providers. This means that passengers can book tickets for all services via a single front end without having to constantly jump back and forth between applications.
Customer data: always in view
Information about your customers, their preferences and habits is the key to personalized and individualized offers that meet the actual needs of your customers. The Mobility Platform offers a consistent and cross-system solution for the central management of customer data for this purpose
Real time: up to date at any time
All information must be available in real time: Your customers expect to be informed immediately about delays or schedule changes and to be issued valid tickets without delay.
Ticketing: centralized across all offers
Customers want to choose the sales channels through which they obtain tickets themselves: from ticket vending machines to cell phone tickets. That's why a mobility platform is open to all sales channels and provides transparent offers and prices.
Routing: continuously from A to B
Determining concrete connections between the start and destination of a trip is indispensable for mobility platforms; this must take into account the applicable timetables as well as current disruptions. Fares, ticketing, and routing must be seamlessly integrated.
Billing: uniformly from a single source
From "classic" direct debit or credit card payment to PayPal or Google Pay: a mobility platform supports a wide variety of payment methods and billing systems. All offers are settled with the end customer via a single invoice.
Open for the future
Whether it's a new customer front end, an additional payment service, a further mobility or leisure offering, or a connection to third-party systems such as analytical CRM: the HanseCom mobility platform integrates seamlessly into your existing system landscape and can be expanded with new components at any time. This means you are flexible and can adapt and expand your offering as needed at any time.
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PTnova
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