PTnova®

Your Business Success Depends on Your Customer Data – A Central Control Panel Brings Efficiency to all Your Sales Workflows

PTnova
  • Integrates with all sales channels (from single tickets purchased at a vending machine to online and mobile phone tickets through to subscriptions)
  • Virtual customer center for subscribers (private and business customers)
  • Central management of customer data (real-time synchronization)
  • Enables comprehensive customer analyses
  • eTicketing in compliance with VDV-KA
  • Standard interface for connecting the entire sales infrastructure
  • Seamless integration with SAP

Customer-oriented & efficient sales process

PTnova helps you efficiently control all transportation-related sales processes. It provides you with a centralized dashboard that bundles customer data, sales channels and fares. Simple integration of online and mobile phone tickets as well as the

option of setting up a virtual customer center on your website greatly reduce your management overhead. This is how PTnova delivers a platform for excellent customer service and efficient sales processes.

Sales Process Hub

Virtual customer center

Use Abo-Online to reduce the number of time-consuming and labor-intensive tasks associated with managing subscriptions.

By integrating this online service with your website, you can enable your customers (private and business customers) to order and process subscriptions around the clock.

VDV-KA-compliant eTicketing

PTnova supports the specific business process and product types associated with the electronic fare management (EFM) system in compliance with VDV-KA 1.5.0. Functions including chip card and device management, data exchange and document evaluation are complemented by web-capable user interfaces, data security and verifiable documents.

All customer data at a glance

PTnova securely manages your customer data and provides your employees with all relevant information for at-a-glance reference. It takes only a few clicks to directly trigger processes such as subscription management, terminations, fines or customer complaint management. All customer data is synchronized in real time, thus ensuring that your employees and customers always have access to current information.

Customer quote

Zitat

“PTnova provides a robust platform for all our eTicketing activities relating to the MIA subscription card. Our customers benefit from easy handling, and we benefit from simpler transactions as well as from improved customer loyalty and acquisition.”

Klaus Prill, BSAG